BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20231011T160000Z
DTEND:20231011T180000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Dale Carnegie Workshop: Create Loyal Customers
DESCRIPTION:Dale Carnegie Workshop\n\n\n\nThis module gives participants a greater understanding of why customers defect\, a way to examine \n\ntheir own beliefs on customer service\, six keys to delivering extraordinary service\, and techniques \n\nfor building relationships and following-up with customers.\n\n\n\nCustomer satisfaction is about the basics: quick response time\, patience\, knowledge\, friendliness\, \n\ngood follow-up\, and caring. Good customer service is about people skills and relationship building\, \n\nwhether it's over the phone or face-to-face. Exceptional customer service is about differentiating \n\nyour organization from the competition\, and creating customer loyalty.\n\n\n\nLearning Objectives\n\n   Increase customer loyalty through exceptional customer service\n\n   Apply a code of ethics and principles to exceed customer expectations\n\n   Use creative follow-up techniques to build relationships\n\n\n\nPrimary Competencies: Customer Experience\, Interpersonal Skills\n\nRelated Competencies: Customer Acquisition\, Initiative\n\n\n\nCertificates of completion will be granted to those who stay for the entirety of the workshop
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align: center\;"><strong><span style="font-size:22px\;">Dale Carnegie Workshop</span></strong></div>\n\n<div><br />\nThis module gives participants a greater understanding of why customers defect\, a way to examine&nbsp\;<br />\ntheir own beliefs on customer service\, six keys to delivering extraordinary service\, and techniques&nbsp\;<br />\nfor building relationships and following-up with customers.<br />\n<br />\nCustomer satisfaction is about the basics: quick response time\, patience\, knowledge\, friendliness\,&nbsp\;<br />\ngood follow-up\, and caring. Good customer service is about people skills and relationship building\,&nbsp\;<br />\nwhether it&#39\;s over the phone or face-to-face. Exceptional customer service is about differentiating&nbsp\;<br />\nyour organization from the competition\, and creating customer loyalty.<br />\n<br />\n<span style="font-size:16px\;"><strong>Learning Objectives</strong></span><br />\n&bull\;&nbsp\; Increase customer loyalty through exceptional customer service<br />\n&bull\;&nbsp\; Apply a code of ethics and principles to exceed customer expectations<br />\n&bull\;&nbsp\; Use creative follow-up techniques to build relationships<br />\n<br />\nPrimary Competencies: Customer Experience\, Interpersonal Skills<br />\nRelated Competencies: Customer Acquisition\, Initiative<br />\n<br />\n<em>Certificates of completion will be granted to those who stay for the entirety of the workshop</em></div>\n\n<div>&nbsp\;</div>\n\n<div>&nbsp\;</div>\n
LOCATION:Greater Irvine Chamber 36 Executive Park Irvine\, CA 92614
UID:e.856.21712
SEQUENCE:3
DTSTAMP:20260615T105915Z
URL:https://business.greaterirvinechamber.com/events/details/dale-carnegie-workshop-create-loyal-customers-21712
END:VEVENT

END:VCALENDAR