This module gives participants a greater understanding of why customers defect, a way to examine 
their own beliefs on customer service, six keys to delivering extraordinary service, and techniques 
for building relationships and following-up with customers.

Customer satisfaction is about the basics: quick response time, patience, knowledge, friendliness, 
good follow-up, and caring. Good customer service is about people skills and relationship building, 
whether it's over the phone or face-to-face. Exceptional customer service is about differentiating 
your organization from the competition, and creating customer loyalty.

Learning Objectives
•  Increase customer loyalty through exceptional customer service
•  Apply a code of ethics and principles to exceed customer expectations
•  Use creative follow-up techniques to build relationships

Primary Competencies: Customer Experience, Interpersonal Skills
Related Competencies: Customer Acquisition, Initiative

Certificates of completion will be granted to those who stay for the entirety of the workshop